FAQ
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15/12/2025
Fale conosco
Here you’ll find straightforward answers to common questions about service, orders, support, and partnerships. For any specific information (pricing, timelines, availability, certifications, documents, and terms), the official channel is: contato@vittaiofficial.com.
📌 Important: Some answers below depend on your context (city, purchase channel, volume, destination, documentation needs). To avoid confusion, confirm everything by email.
For questions, proposals, documentation, and service requests, use: contato@vittaiofficial.com
Response times may vary depending on demand and the complexity of the request. If it’s urgent, include complete information in your email (clear subject + details) to reduce back-and-forth.
Yes. In your email, include a brief description of your business, city/state, channel (retail, distribution, export), and the goal of the contact. The team will route you through the right flow.
Common questions about purchase options, volumes, and negotiations:
It depends on the channel and the sales format currently available. To confirm the right way to purchase in your case, email us with your city and the type of order.
Availability can vary by region, volume, and channel. For a clear answer, send: city/state, estimated volume, channel (retail/distribution), and the profile of points of sale.
Minimum order, commercial terms, and logistics depend on the supply model and destination. Confirm by email, explaining what you need and where you plan to receive it.
Export questions vary widely by country, local regulations, required documentation, and logistics. Below are general guidelines (without assuming availability for your specific case).
✓ For export: email your destination country, estimated volume, and desired timeline.
When applicable, you can request information and documents for commercial and operational purposes. List exactly which documents you need and for what purpose (retail, internal audit, export, etc.).
Certifications may have specific scope, validity, and rules. To confirm what applies to your request, ask by email for the corresponding official documentation/statement.
Use of seals and trademarks in communication depends on guidance and approved assets. Request the kit or guidelines by email to avoid incorrect usage.
Timelines and terms vary by region, channel, and volume. To answer accurately, the team needs the basic information about your scenario.
🔒 The more complete your email, the faster you’ll get a closed, accurate answer.
Send a proposal by email including: goal, format, audience, channel, timeframe, and what you expect/offer. Complete proposals are more likely to receive a faster reply.
If official materials are available for your context, they will be shared. Include the reason for the request (press, partner, event, point of sale) and where it will be used.
Official information is provided on the label and in materials published by the brand. If you need a specific technical sheet, request it by email, stating the product and purpose.
Without assuming any condition without confirmation, the guidance is: check the label and, if needed, request the technical sheet by email. For clinical cases, the decision should be made with a healthcare professional.
To get a direct response, send:
✓City/state and channel (retail, distribution, export)
✓Estimated volume and frequency (one-time or recurring)
✓Desired timeline and delivery destination
✓Goal (buy, resell, export, partnership, documentation)
✓If documentation is needed: list exactly which ones
✓If it’s support: describe + send photos and product identification
✓Contact details (name, company, optional phone)
✓Any important constraints (e.g., receiving window)
Contact email: contato@vittaiofficial.com
To avoid conflicting information, always confirm through the official channel before sharing pricing, timelines, availability, certification scope, and commercial terms. This protects you and protects the brand.
If your question isn’t answered here, send an email with as much context as possible. The clearer it is, the faster the team can respond accurately.
This FAQ may be updated as new questions, channels, and partner/consumer needs emerge.
Straight answers. Official confirmation by email.
Contact: contato@vittaiofficial.com
Email us with context (city, channel, volume, and goal). The team will respond precisely.
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©2026 Vittaí. Simple nutrition and real flavor.
©2026 Vittaí. Nutrição simples e sabor de verdade.